Frequently Asked Questions (FAQs) | AlmaVida

How do you handle order fulfilment?
We work with trusted partners to ensure efficient delivery of your orders. We collaborate with reliable suppliers who directly ship the products to your doorstep. This allows us to offer a wide range of products without the need for maintaining physical inventory.

How long does shipping take?
Shipping times can vary depending on the product and your location. Typically, orders are processed and shipped within 1 to 3 business days. Once shipped, the estimated delivery time is usually 2 to 7 business days. Please note that unexpected circumstances or peak seasons may cause slight delays.

What payment methods do you accept?
We accept various payment methods, including Ideal, Sofort, credit cards, debit cards, and mobile payment options such as Apple Pay or Google Pay. 

Do you offer returns or exchanges?
We have a flexible return policy. If you are not satisfied with your purchase, you must return your products within 14 days of receiving the product. The item must be in its original condition with the packaging intact. Please refer to our Returns page on our website for detailed instructions or contact customer support for further information.

What if the item I want is out of stock?
We’re always checking the restocking of our products with our suppliers and updating our website—so check back at a later time! You can also send an email to customerservice@almavida.nl and let us know what product you are interested in and we’ll notify you once it’s back in stock. All you need to do is check your inbox.

How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the respective courier's website.

Can I cancel my order?
We aim to process orders promptly to ensure quick delivery. If you wish to cancel an order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that once an order is shipped, it cannot be canceled.

How can I contact your customer support?
Our customer support team is available to assist you with any inquiries or concerns. You can reach us by sending an email to customerservice@almavida.nl or via chat. We strive to respond to all inquiries within 24 hours and provide the necessary assistance to address your questions.

Do you offer international shipping?
Currently, we offer shipping within Europe. However, we are continuously exploring options to expand our shipping capabilities and serve customers in more regions.

We hope this FAQ section has provided answers to some of your questions. If you require further assistance, please feel free to reach out to our customer support team. Thank you for choosing to shop with us online!

Sincerely,
AlmaVida